We offer a full range of assessment, planning, and implementation services to optimize your mission-critical resources people, process, and technology. Our consultants average 25 years of experience in the contact center industry with expertise that spans strategy, execution, technology and operations. BREADTH AND DEPTH OF EXPERIENCE. Strategic Contact takes a fresh approach to contact center consulting.

Understanding and exploring a world of advertisements. Do you see a vase or 2 faces? Do you see a young wife looking away or an old granny? We tend to evaluate brands by their attributes or features. Emotions play a major role in deciding our reaction toward a brand. Ad Influence on our brand attribute agenda-. We tend to assign descriptors to brands such as reliable, cute, tough etc.

Voci - accelerated speech recognition. Through our unparalled speed, accuracy, and best-in-class technology, Voci offers Automated Voice Transcription, Speech Analytics, Business Intelligence, and eDiscovery solutions that empower our clients to understand what their customers are saying and how they are saying it. Use your speech and text analytics to gain insights about the voice of your customer, and surge.